Shipping / Delivery

Shipping / Delivery policy

I have two different process which will dictate the location for the shipping or delivery of your product.  Items that come out of the Studio are handled by me personally.  Print-On- Demand items are shipped from a supplier.

Studio

For your order out of the Studio you have three choices for your order.

1. Pick up - You are welcomed to stop by the Studio, 108 Dufferin St., Lunenburg, N.S. to pick up your order.  I will be in contact with you once I have your order and see that you have made this choice, so that things will be ready for when you arrive. Your order will be ready in 1 business day, unless notified other wise.

2. Delivery - For individuals who live within 50km of Lunenburg, N.S., I am willing to delivery you order. I will be in contact with you once I have your order and see that you have made this choice, so that a convenient time and place are arranged for the drop off. Your order will be delivered in 1-2 business days, unless we make other arrangements. 

3. Shipping - Orders that need me to ship are done in 1-2 business days. You will receive notification from me that the order has been shipped.  For orders over $75.00 Cdn. you will be sent an order number and tracking number from me, so that you can follow the package. 

Allow up to 10 business day for your order to arrive.  Please allow 48 hours for tracking numbers to be available.

  • Shipping Rate - Standard shipping is free on orders in Canada and the USA. If an expedited delivery is wanted contact me to make this arrangement.  You will be charged for this based on weight and size of the order with the carrier used for delivery 
  • We use the following carriers to deliver our order;
    • Canada Post
    • UPS
    • FedEx
  • International shipping, other than the USA , will be charged a shipping rate based on weight and size

    Print- On - Demand (Gelato)

    Orders that use Print-on Demand will be shipped from the supplier is 1-2 business days.   You will be sent notification from the supplier of the order being shipped .  You will also be given an order number and tracking number from the supplier, so that you can track your package.

    • Shipping Rate - Standard shipping is free on orders in Canada and the USA. Other International shipping, other than the USA , will be charged a shipping rate based on weight and size which will be calculated during automatically at checkout.
    • You will be charged for this based on weight and size of the order with the carrier used for delivery 
    • The Demand printing uses the nearest printer to you and they chose the carrier for the delivery.

    Note: Some Print-on Demand product may have restrictions on them as to the location that they can be sent.  Should you encounter this contact me, to see what can be done to rectify the problem.

    Allow up to 10 business day for your order to arrive.  Please allow 48 hours for tracking numbers to be available.

    Shipping / Delivery Troubles

    If you haven’t received your order within 10 days  of receiving your shipping confirmation email, please contact us at r.terry.morris@gmail.com  with your name and order number, and we will look into it for you. 

     

    If you have any further questions, please don't hesitate to contact us at r.terry.morris@gmail.com.